Refund policy

Return Policy

We want you to love your purchase — but if you're not completely satisfied, we’re here to help.

Eligibility for Returns

To be eligible for a return, the request must be made within 30 days of delivery.
In addition:

  • Items must be unused, unworn, and in their original condition

  • Packaging must be unopened, with original tags and accessories

  • A receipt or proof of purchase is required

Returns that don’t meet these criteria may be refused or refunded with a deduction.

How to Start a Return?

Please contact us before sending anything back. If your return is approved, we’ll provide a shipping label and return instructions.

⚠️ Items sent without prior approval will not be accepted.

Returns for Personal Reasons

Changed your mind? No problem. We’ll still accept returns, but the round-trip shipping costs will be deducted from your refund.

Returns from Other Retailers

If you bought the product outside our official website, please contact the retailer directly. We can’t process returns for third-party purchases.

Wrong or Damaged Items

Please inspect your items upon arrival. If your product is defective, damaged, or incorrect, contact us immediately — we’ll fix the issue at no cost to you.

Exchanges

To receive your new item quickly, we recommend placing a new order after your return is approved.

Refunds

Refunds are issued to your original payment method once we’ve received and inspected the return.
Please allow a few business days for your bank or card provider to process the refund.

Need Help?

Feel free to reach out anytime at support@translunar.cc — we’re always happy to assist.

Business Address: 1312 17th Street, Suite 692, Denver, CO 80202, USA