Yes, we ship worldwide, except for Russia and a few regions with limited courier access.
Can’t find your country at checkout? Email us at support@translunar.cc — we’ll do our best to assist.

We have warehouses in New York, London, and Berlin.

We’ll ship your order from the nearest location that has it in stock, so you get it as quickly as possible.

Pre-orders ship within 60 days. In-stock items usually ship within 1–3 business days after payment confirmation.

Estimated delivery times:

• US & EU: 3–7 business days
• International: 5–10 business days

You’ll get a delivery estimate at checkout and live tracking once your package ships.

• For US and EU orders, taxes and import fees are included in your total — no extra charges at delivery.
• For other countries, duties may apply based on your location.
  If applicable, these costs are already included at checkout, so you won’t pay anything extra when the order arrives.

💡 If local customs contact you directly, feel free to reach out — we’re here to help ensure a smooth delivery.

If a package is refused due to unpaid duties and sent back to us, any return shipping fees may be deducted from your refund.

If your item is wrong, damaged, or defective, please inspect it upon arrival and contact us immediately — we’ll make it right at no cost to you.

For exchanges, the fastest way to get the correct item is to return the original and place a new order after your return is approved.

Please contact us before sending anything back. If your return is approved, we’ll provide a shipping label and return instructions.

⚠️ Items sent without prior approval will not be accepted.

Yes!

• First-time customers can get $100 off by subscribing to our newsletter — your discount code will be sent straight to your email.
  
• Or, refer a friend and you’ll both receive $100 off.

Once your order ships, you’ll receive a shipping confirmation email with a real-time tracking link. Click the link anytime to follow your delivery status.

Check your spam or promotions folder. Still nothing? Contact us at support@translunar.cc with your name and the email used at checkout.

If your order hasn’t shipped yet, we may be able to update the address — contact us as soon as possible.

We process orders quickly, but if you need to make changes, contact us right away and we’ll do our best to help.

Check around your delivery area and with neighbors or building staff. If you still can't locate it, reach out to us for help.

AURORA combines a 30W coaxial driver and a 50W dedicated woofer to deliver a rich, immersive sound experience.

The compact carbon fiber lamp head produces clear, detailed audio, while the long-throw woofer delivers powerful, well-controlled bass down to 38Hz.

Professional-grade DSP tuning ensures a smooth, natural frequency response, seamlessly balancing highs, mids, and lows for a truly multi-sensory listening experience.

Yes, both the brightness and color temperature of AURORA are adjustable.

You can easily customize the lighting to suit different scenarios—whether you're reading, relaxing, or hosting a gathering—to create the perfect atmosphere.

For detailed instructions, please refer to the user manual.

AURORA supports Bluetooth 5.1 with aptX lossless transmission for stable, high-speed wireless audio, ensuring a high-fidelity experience.

It is compatible with most Bluetooth-enabled devices.

At this time, AURORA does not support direct integration with voice assistants such as Amazon Alexa, Google Assistant, or Apple Siri.

However, we are actively exploring future integration possibilities and welcome your feedback to help us enhance the product.

AURORA utilizes 72 high-quality LED light sources, providing exceptional visual comfort while maintaining low energy consumption.

It’s designed to save energy without compromising on performance.

AURORA is crafted using high-quality materials like carbon fiber reinforced composites and aerospace-grade aluminum, both known for their durability and longevity.

Additionally, the energy-efficient LED lighting helps reduce power consumption.

We continuously strive to minimize our environmental impact through thoughtful design and responsible manufacturing processes.

AURORA's versatile design fits seamlessly into modern minimalist or artistic spaces.

Whether you're enhancing your living room, reading nook, or meditation area, it provides a calming atmosphere with its soft lighting and immersive sound.

Yes, AURORA is designed for easy installation and use.

Simply place it in your desired location, adjust the light direction, and pair it with your Bluetooth device for immediate sound and lighting enjoyment.

Yes, AURORA comes with a 3-year warranty. For more information, please reach out to our customer service team.

To maintain its appearance, simply use a soft, dry cloth to wipe the surface of AURORA.

Avoid harsh chemicals to ensure the longevity of both the light and sound features.